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Site updated:

9 February 2011

Benefits - In England

National insurance – contributions and benefits

This information applies to England, Wales, Scotland and Northern Ireland



National insurance

National insurance is a scheme where people in work make payments towards benefits. The payments are called national insurance contributions and certain benefits are only payable if you meet the national insurance contribution conditions. National insurance contributions also go towards the costs of the National Health Service. The national insurance scheme is administered by HM Revenue and Customs (HMRC).

If you claim a benefit or tax credit, you will need a national insurance number. This applies even if it is not a benefit which depends on national insurance contributions. You will also need to supply your national insurance number in other circumstances, for example, when you get a new job.

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National insurance numbers

A national insurance number (NINO) is a number unique to you which is used to keep track of your national insurance contributions and the benefits which you are paid. The number is made up of two letters, six numbers and one letter, for example, AB 123456 C. You must not let anyone else use your number.

If you are a young person under 16 living in the UK, and your parent gets Child Benefit for you, you will automatically be registered for national insurance, and a national insurance card showing your number will be sent to you just before your 16th birthday. If you don’t get your card automatically, you can contact the National Insurance Registrations Helpline on 0845 915 7006 for advice.

You don't have a legal right to a national insurance number, but you are legally obliged to apply for one if you start work, or if you (or your partner) claim benefit.

Identifying your national insurance number

If you think you have a national insurance number, but you are not sure what it is or you have lost it, you may be able to find it by looking in several different places. You may find it on documents like:

  • wage slips
  • end of year statements of the tax and national insurance which has been deducted from your pay (P60 form)
  • benefit decision letters.

You need to supply your national insurance number when you claim a benefit, tax credit or start a job. If you don't know it, you should provide information such as your name, addresses you have lived at, addresses of your employers and any other information which will help to identify who you are. This will help the benefit or tax credit office to find your number, or to start the process to get a number if you don't have one.

You can ask for help in finding your number from your nearest benefits office or HM Revenue and Customs (National Insurance contributions) Office. You can also ring the National Insurance Registrations Helpline on 0845 915 7006.

Your national insurance number card

A national insurance number card (NINO card) is not proof of your identity, it is just a reminder of your national insurance number.

However, if you lose your national insurance number card, you should report this to the benefits office or HM Revenue and Customs (NI contributions) office. You have to fill in a form to get a replacement card. You are only allowed one replacement card.

If you change your name - for example, because you get married, you should return your existing NINO card to the nearest benefits office when you apply for a card in your new name. If you move, become widowed, get married, divorced, register a civil partnership, dissolve a civil partnership or if your civil partner dies, you should also inform the benefits office or HMRC (National Insurance contributions) office. This helps them to get in touch with you if they need to. It also means they can contact you about claiming state retirement pension just before you reach state retirement age.

Applying for a national insurance number

If you do not have a national insurance number and you need one, you should telephone the National Employment NINO application number on 0845 600 0643 to arrange an interview (textphone: 0845 600 0644). This interview will be at an office. It will seek to establish your identity and you will need to prove who you are. You can do this by taking along documents such as a birth certificate, driving licence, identity cards, letters from the Home Office etc. You will be asked questions about where you have lived and what jobs you have done.

You will not be issued with a number until the office is satisfied that you have proved your identity. Some people may have problems because they do not have the documents usually accepted as evidence. You should not be refused benefit just because you do not have any documents. You may be able to give details of other people who can confirm facts about you, for example, a solicitor or a community group.

You will also be expected to provide evidence to prove you have a right to work in the UK. If you don't have the right to work in the UK, you won't be entitled to a national insurance number.

If you have problems applying for a national insurance number, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

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When do you have to pay national insurance contributions

Living and working in the UK

You usually only have to pay national insurance contributions if you are employed or self-employed in Great Britain or Northern Ireland, and you live here. However, there are situations in which you have to, or can choose to, pay national insurance contributions while you are working abroad.

(Example box starts)

I am a migrant worker from Portugal and work here on temporary contracts. Do I have to pay national insurance contributions in this country?

If you are from Portugal, you don't need to pay national insurance contributions, provided you hold a current certificate from your home country confirming you're paying national insurance there. This is because Portugal is one of the European Economic Area (EEA) countries. Countries in the EEA are European Union countries and Liechtenstein, Iceland and Norway.

(Example box ends)

To find out which countries are in the European Union, go to The European Union.

If you are working abroad or you have an overseas employer or you are from an EEA country, and you are not sure whether you should be paying national insurance contributions, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

To find out more, in England and Wales, about your rights in the UK if you're from an EEA country, see EEA: your rights in the UK, on the Advicenow website at: (New window) www.advicenow.org.uk.

Under pension age

You have to pay national insurance contributions while you are working and under pension age, if you earn more than a certain amount called the primary threshold. You do not pay them if you are under 16, and you stop paying them when you reach state pension age, if you are a woman, or 65 if you are a man.

You may be able to carry on getting national insurance credits if you are a man who:

  • isn't working
  • is under 65, but
  • has reached or is over the state pension age of a woman who has the same date of birth as you.

For more information about state pension age, see Benefits for people over sixty.

If you are an employee and under pension age

If you are an employee under pension age, you have to pay Class 1 national insurance contributions on part of your earnings. The amount you pay depends on how much you earn. You might not have to pay any contributions if your earnings are lower than a certain amount called the primary threshold. Also, if you are not paid much, you might have national insurance contributions added to your contribution record.

These earnings limits change every year, usually in April.

If you have more than one job with different employers, you must pay national insurance contributions on each employment where your earnings are above a certain limit. If you have more than one low-paid job, you may not have to pay national insurance contributions at all. This is because the earnings from each job will be treated separately and, if they are each below the limit, you will not have to pay any national insurance.

If you want to check the earnings limits, you can look on HM Revenue and Customs website at (New window) www.hmrc.gov.uk or consult an experienced adviser, for example, at a Citizens Advice Bureau.

If you are self-employed and under pension age

If you are self-employed, you have to pay national insurance contributions unless your earnings are very small and you have applied for a certificate which exempts you from paying national insurance (see under Class 2 contributions).

Your national insurance contribution record

Your contribution record is used to decide whether you are entitled to contribution-based benefits, if you claim them. In particular, it is used to decide how much State Pension you get when you reach state pension age. Your contribution record is identified by your national insurance number (NINO).

For more information about state pension age, see Benefits for people over sixty.

Paying late contributions

If you did not pay contributions when you were liable to do so, you can be required to pay them later, and may also face a penalty or prosecution. If you were an employee, it is your employer’s responsibility to deduct contributions and pay them to HMRC, but if you were involved with your employer in avoiding payment, you can be prosecuted.

Late contributions can still count towards contribution-based benefits if they are paid within certain time limits.

If you have an incomplete contribution record, for example, because you were studying, you might decide to pay voluntary contributions (see also under Class 3 contributions). You will need to consider whether the contributions will help you qualify for any benefits. You should bear in mind that the number of years you need to have paid contributions in order to qualify for a basic State Retirement Pension is reduced to 30 years if you are a man or woman due to reach retirement age on or after 6 April 2010.

If you reach state pension age between 6 April 2008 and 5 April 2015, you now have longer to pay late voluntary contributions in order to get a full State Retirement Pension. You will qualify for this only if you already have 20 qualifying years of national insurance contributions. You can pay for an extra six years, but you have to do this within six years of reaching state pension age. The new rules should particularly benefit you if you are a woman in your fifties.

If you have not paid contributions when you were liable to do so, or you are thinking of paying late contributions for another reason, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

Classes of national insurance contributions

There are six different classes of national insurance contributions, but two of them are only paid by employers. The class you pay depends on whether you are an employee, self-employed or you are paying contributions voluntarily to make up gaps in your contribution record. There are also contributions which employers have to make in respect of each employee.

Class 1 contributions

You have to pay Class 1 national insurance if:

  • you are an employee under state pension age, and
  • you earn more than a certain amount each week. This is known as the primary threshold.

For more information about state pension age, see Benefits for people over sixty.

Your employer also pays Class 1 contributions for each employee. Your employer deducts Class 1 contributions from your wages. Each time you are paid, your employer should give you an itemised pay statement showing the deductions which they have made from your wages. Your employer must make these deductions and pay them to HM Revenue and Customs together with:

  • the contributions they have to make on your behalf
  • your income tax.

It is against the law if your employer does not do this.

Once you reach state pension age, you can ask for a certificate of age exemption from the HMRC (National Insurance contributions) office to your employer so that they stop deducting your contributions. However, your employer will still have to pay employer’s contributions in respect of you while you are working.

Class 1 national insurance contributions are a percentage of your wages, over the primary threshold. Different percentages apply depending on how much you earn.

If you earn less than the primary threshold , you do not pay any national insurance. You will have national insurance contributions added to your record as long as you earn at least as much as the lower earnings limit.

The level of Class 1 contributions you pay as an employee depends on whether you are contributing to the Second State pension scheme (contracted-in), or your employer has their own pension scheme (contracted-out). If you are in a personal pension scheme, you pay contracted-in contributions, but HMRC will also pay into your pension scheme.

If you want to check the lower earnings limit, the primary threshold, the upper earnings limit and the percentage of your wages that is deducted for national insurance, you can look at the HMRC website (New window) www.hmrc.gov.uk/nic or you can consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

Class 1A contributions

Class 1A contributions are paid by your employer if you get certain benefits with your job - for example, a company car. Class 1A contributions only have to be paid if you are a company director or the benefits you get with your job are worth more than a certain amount each year.

Class 1B contributions

Class 1B contributions are paid by your employer if they have to enter into PAYE settlement agreements with HMRC for the payment of tax.

Class 2 contributions

You pay Class 2 contributions if you are self-employed. If your earnings are below a certain limit (called the small earnings exception limit), you do not have to pay contributions, but you must apply to the HMRC in order to qualify for the exception. You can choose to pay NI contributions voluntarily even if your earnings are below the limit, so that your contribution record does not have gaps in it. Depending on the level of your profits, you may also have to pay Class 4 contributions (see under Class 4 contributions).

If you want to check the rate of Class 2 national insurance contributions or the small earnings exception limit, you can look on HM Revenue and Customs website at (New window) www.hmrc.gov.uk. You must contact HMRC if you become self-employed so that you can set up payment of Class 2 contributions. You should contact HMRC within three months of becoming self-employed. You usually pay contributions by direct debit every month, or through a bank or post office. If you are liable to pay them and do not do so, HMRC can take legal action to recover unpaid contributions.

Reduced contributions for married women and widows

Some married women and widows have the right to pay reduced contributions. You will only have this right if you applied on an official form before 21 May 1977. No one can take up this right now.

If you chose to pay reduced contributions, you pay a lower rate of Class 1 national insurance and, if you're self-employed, you don't have to pay Class 2 contributions. However, it means you can't get contributory benefits and you may get less state Retirement Pension when you retire. Your local Jobcentre Plus office or HMRC (NI contributions office) can give you advice about how paying reduced contributions affects your state Retirement Pension.

You can choose to start paying contributions at the standard rate by getting in touch with your local Jobcentre Plus office or HMRC (NI contributions) office. Some women on low earnings who give up the reduced rate can be treated as paying full rate contributions without paying anything. You will need to fill in a form if you decide to give up your right to reduced contributions.

If you are a woman and you think you have the right to pay reduced contributions and want to change this, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

Class 3 (voluntary) contribution

Class 3 national insurance contributions are mainly voluntary contributions which you can choose to pay if you do not have to pay any compulsory contributions - for example, if your earnings are low. Credits for parents and carers are also Class 3 contributions. You can choose to pay Class 3 contributions to help fill gaps in your national insurance contribution record. HMRC may get in touch with you to suggest you do this, but if you think there may be gaps in your record, you can also get in touch with them. It is particularly important if you think it is going to affect the amount of your state Retirement Pension.

You should bear in mind that the number of years you need to have paid contributions in order to qualify for a basic State Retirement Pension is reduced to 30 years if you are a man or woman due to reach retirement age on or after 6 April 2010.

If you want to check the rate of Class 3 national insurance contributions, you can look on HM Revenue and Customs website at (New window) www.hmrc.gov.uk or contact your nearest HMRC (NI contributions) office.

If you want advice on whether it would benefit you to pay Class 3 contributions, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

Class 4 contributions

You may have to pay Class 4 contributions if you are self-employed and your profits are over a certain amount each year. You normally pay these with income tax.

If you want to check the rate of Class 4 contributions and the level of profit on which you have to pay them, you can look at the website (New window) www.hmrc.gov.uk/nic or consult an experienced adviser, for example at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

What happens when you are not paying contributions

For most people, there will be periods of their working life when they are not paying contributions because they are not working. Without help this would mean you would have gaps in your national insurance record and this could prevent you getting benefits. In particular, it could affect your State Pension. The national insurance scheme recognises many of these situations and allows you to qualify for credits including credits for parents and carers if you are looking after a child or disabled person.

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National insurance credits

National insurance credits are Class 1 contributions which you do not pay for, except for credits for parents and carers which are Class 3 credits. Credits are added to your contribution record when you are unemployed or have limited capability for work, and in some other situations where you are not working for particular reasons. They will not normally be paid automatically unless HMRC know about your circumstances - for example, you must be signing on with the Jobcentre Plus office, or have a medical certificate. For some types of credits, you also have to apply in writing.

You get credits when you are 16 for the first three years of your contribution record if your record would otherwise be insufficient. You may also be entitled to credits for when you are on an approved training course. You can get credits for weeks doing jury service, weeks in which you get Carer’s Allowance, and for weeks in which you get Statutory Maternity Pay, Statutory Paternity Pay or Statutory Adoption Pay.

If you are a man, you will get NI credits if:

  • you're aged under 65
  • you've reached or are over the state pension age of a woman with the same date of birth as you
  • you're not paying contributions on earnings because, for example, you have taken early retirement.
  • National insurance credits will not help you to qualify for all benefits.

For more information about state pension age, see Benefits for people over sixty.

The rules about when you get credits and when you have to apply for them are very complicated. If you have a query about national insurance credits you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

Credits for parents and carers

Credits for parents and carers helps parents and carers to satisfy the conditions for long-term benefits, for example, State Pension. This helps you if you are not working because you are bringing up a child or caring for someone.

Credits for parents and carers replaces home responsibilities protection. If you reach state pension age on or after 6 April 2010, any home responsibilities protection you have already received will be changed into credits for parents and carers.

You get credits for parents and carers automatically if you are receiving Child Benefit for a child under 12 or you are getting Carer's Allowance.

However, if you care for one or more people for 20 hours or more a week but are not getting Carer's Allowance, you will need to make a claim for the credits.  

Sometimes, you may be able to get credits for parents and carers if your partner gets Child Benefit instead of you. In this case, you would need to claim credits for parents and carers, it would not be recorded automatically.

For more information about Carer's Allowance, see Benefits for people who are sick or disabled.

(Example box starts)

I can't work because I have to look after my 14 year old son who's disabled. Will I still get a full pension when I reach state pension age?

The contribution requirements for State Pension are very complicated and depend on a number of things. If you haven't got enough contributions yourself, you might be able to use your husband's contributions. Also, if you get Carer's Allowance, you'll automatically get credits for your national insurance contributions to allow you the full amount of pension. If you don't get Carer's Allowance and you look after your son for at least 20 hours or more a week, you can apply to HMRC to make sure you get credits for parents and carers to help you towards meeting the requirements for the full amount of pension.

(Example box ends)

The way in which credits for parents and carers helps you get benefits is very complicated. If you think you should get credits for parents and carers, or you want to apply for them, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

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Which contributions pay for which benefits

Class 1

Class 1 national insurance contributions count towards contribution-based Jobseeker’s Allowance, Incapacity Benefit, contributory Employment and Support Allowance, Bereavement Benefits, State Retirement Pension and Maternity Allowance.

Class 2

Class 2 contributions count towards the same benefits as Class 1, but Class 2 will not always count towards contribution-based Jobseeker’s Allowance.

Class 3

Class 3 count towards bereavement benefits and State Pension.

Class 4

Class 4 contributions do not count towards any benefits. However, you still have to pay these if you are self-employed and have profits over a certain level (see under Class 4 contributions).

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State Pension and national insurance contributions

To get State Pension, you must usually have paid contributions or had NI credits which add up to a minimum amount in a certain period. You may be able to use your husband, wife’s, or civil partner's contribution record instead of or as well as your own if this would give you a better pension.

The contribution requirements for State Pension are very complicated and can be difficult to understand. If you need help to understand the requirements, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

There are different contribution requirements for State Pension, depending on whether you reached state pension age before or after 6 April 2010.

You reached state pension age on or after 6 April 2010

If you reached state pension age on or after 6 April 2010, you only have to meet one contribution requirement to get the full basic State Pension.

You will get the full basic State Pension if:

  • you built up contributions during at least 30 qualifying years of your working life
  • the contributions were Class 1, Class 2 or Class 3 contributions
  • the contributions were credited, paid or treated as paid,
  • any contributions from before 6 April 1975 were 50 flat rate paid or credited contributions.

This contribution requirement applies to both category A and category B pensions. This includes category B pensions paid to:

  • a spouse or civil partner
  • a surviving spouse or civil partner of someone who has died on or after 6 April 2010 and who had either reached or would have reached state pension age after that date. The surviving spouse or civil partner must also be over state pension age.

To get a category B pension based on the contribution record of your spouse or civil partner, they must have paid or been credited with enough contributions to meet the contribution requirement for a full basic State Pension.

You reached state pension age before 6 April 2010

If you reached state pension age before 6 April 2010, you have to meet two contribution requirements in order to get State Pension.

The first contribution requirement is that you usually have to pay Class 1, 2 or 3 contributions in any one year. You may satisfy this condition through your own contribution record, or your spouse or civil partner's. If you have recently been getting long-term Incapacity Benefit, you may not have to meet this condition.

The second contribution requirement is that you must have paid or been credited with contributions for most of your working life. For a woman, this is most of the years between 16 and 60, and for a man, most of the years between 16 and 65. If you have had home responsibilities protection, the number of years you have to have contributions or credits is reduced.

Using someone else's contribution record

You may be able to combine your contribution record with your husband's, wife's or civil partner's contribution record if:

  • you are widowed
  • you are the surviving civil partner of a partner who has died
  • you are divorced
  • your civil partnership has been dissolved.

Reduced pension if you don't have enough contributions

If you don’t have contributions or credits for the right number of years, you can't get a full basic State Pension but you can get one at a reduced rate.

If you reached state pension age after 6 April 2010, you will be able to get one thirtieth of a full basic State Pension for each qualifying year in which you either paid or were credited with the right contributions.

For more information about State Pension and state pension age, see Benefits for people over sixty.

Contribution-based Jobseeker’s Allowance and national insurance contributions

Whether you are entitled to contribution-based Jobseeker's Allowance (JSA), depends on the National Insurance contributions you have paid over the last two complete tax years before the benefit year you make your claim in.

A benefit year starts in January (on the first Sunday of that month) and ends a year later.

For more information about contribution-based Jobseeker’s Allowance, see Benefits for people looking for work.

If you want advice on whether you meet the contribution conditions for Jobseeker’s Allowance, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

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Contributory Employment and Support Allowance and national insurance contributions

The first contribution condition for contributory Employment and Support Allowance (ESA) is that you must have actually paid Class 1 or 2 national insurance contributions in one of the last three tax years before you claim. However, you may be able to satisfy this condition with contributions paid in any tax year, if you haven’t been able to pay contributions recently - for example, because you were getting Carer’s Allowance or Incapacity Benefit, or if you were getting Working Tax Credit with a disability element before you became incapable of work.

The second condition is that you must either have paid or been credited with contributions for the last two tax years before you claim. However, credited contributions will not always count towards this condition.

The contribution conditions for ESA, and when they can be relaxed because of your circumstances, are very complicated. If you have had limited capability for work since you were young, you may not have to satisfy any national insurance contribution conditions at all, and you will get contributory ESA without any NI being paid or credited. If you do not meet the contribution conditions for contributory ESA, you may still qualify for income-related ESA if your income and capital are low enough.

For more information about ESA, see Benefits for people who are sick or disabled.

If you are not sure about whether you meet the contribution conditions for contributory ESA, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

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Widowed Parent’s Allowance, Bereavement Allowance and national insurance contributions

The first contribution condition for Widowed Parent’s Allowance and Bereavement Allowance is that your husband, wife or civil partner must have actually paid Class 1, 2 or 3 contributions in any tax year before they died. You do not have to satisfy this condition if they were getting long-term Incapacity Benefit or contributory Employment and Support Allowance in the year they died.

The second contribution condition is that your late husband, wife or civil partner must either have paid or been credited with contributions for most of their working life - this is most of the years between 16 and their death.

If your husband, wife or civil partner did not have contributions or credits for the right number of years, you can get a reduced rate of Widowed Parent’s Allowance or Bereavement Allowance, as long as they had contributions or credits for at least 25 per cent of the necessary years.

For more information about Widowed Parent’s Allowance and Bereavement Allowance, see Benefits and bereavement.

If you are not sure whether you meet the contribution conditions for Widowed Parent’s Allowance or Bereavement Allowance, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

Bereavement Payment

There is only one contribution condition for a Bereavement Payment. Your husband, wife or civil partner who has died must have actually paid, in any one tax year, Class 1, 2 or 3 contributions. Contributions paid in different years can be added up in certain circumstances - for example, if your husband, wife or civil partner had only just become liable to pay contributions when they died.

For more information about Bereavement Payments, see Benefits and bereavement.

If you are not sure whether you meet the contribution conditions for bereavement payment, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

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Problems with national insurance

If you apply for a contribution-based benefit and are refused because you seem to have insufficient national insurance contributions, but you think this decision is wrong, you can ask the benefits office to look at the decision again, or you can appeal. You should do this within one month of the decision.

If you think that a decision about national insurance credited contributions is wrong, you can dispute the decision or appeal to HM Revenue and Customs (NI contributions) office. You should do this within one month of the decision, by contacting the office which made it.

If you are unhappy with the service you have received from HM Revenue and Customs (NI contributions) office, you can complain. For example, you may feel they have made mistakes or taken too long to deal with your enquiry. You should first contact the office which is dealing with your case.

Discrimination

It's against the law for you to be discriminated against, for example because of your race, sex, disability, sexuality or religion when HM Revenue and Customs (HMRC) decide about your contributions. If you feel that you've been discriminated against, you can complain about this.

For more information about challenging benefit decisions and about making complaints, see Problems with benefits and tax credits.

If you have a problem with national insurance, you can also consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on (New window) nearest CAB.

For more information about discrimination, see our discrimination pages.

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Information in other languages and formats

You can get most HM Revenue and Customs (HMRC) leaflets in Braille, audio, CD and large print on request. To get copies, ask at your local HMRC office or Enquiry Centre. Most Enquiry Centres can also offer:

  • induction loops
  • lighted magnifiers, to help you read their forms
  • crystal listening devices, to help you if you are hard of hearing
  • British Sign Language interpreters if you let them know you need one in advance
  • interpreters for people whose first language is not English
  • help for people who need help to fill in forms
  • home visits, if you have limited mobility or have caring responsibilities.

You can find out where your nearest Enquiry Centre is by looking on the HMRC website at (New window) www.hmrc.gov.uk.

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