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What's 'Hot' in CRM Applications in 2009
3 June 2009
 
Ed Thompson  

The CRM applications generating the most interest in 2009 are those that are best suited to delivering business benefits in a recession. They're often implemented as discrete, departmental and channel-specific projects, rather than as part of a larger transformation program.







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Document History:
 
What's 'Hot' in CRM Applications in 2011
17 March 2011
  
What's 'Hot' in CRM Applications in 2010
10 May 2010
  
What's 'Hot' in CRM Applications in 2009
3 June 2009
  





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