In case of EMERGENCY DIAL 911
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E9-1-1 Frequently Asked Questions
What is E9-1-1?
What does the "E" stand for?
Why does a road have to have a name?
How are addresses assigned?
Will I still be able to get mail at my post office box?
Will I have to put my new address on my mailbox?
Will I have to put my new address on my house?
You can't see my house from the road, how will responders find me?
When will my address change?
What is the number for 9-1-1?
Who answers the calls at 9-1-1?
Will we have improved rescue/fire/police response when 9-1-1 goes into effect?
When can I start dialing 9-1-1?
I dialed 9-1-1 from my cell phone, but didn't get Scott County, why is that?
I need to talk to someone, but it is not an emergency, who do I call?
Who can I call if I have a question?
I am moving to Scott County, who do I contact to find out what my address is?
I am building a house in Scott County, how do I get an address so that I can have my power turned on?
I live in an apartment complex; will I still have a street address and apartment number?
Will I use my 9-1-1 address to receive mail?
What is E9-1-1?
9-1-1 is a lifesaving emergency notification network in which the caller is identified by ANI (automatic number identifier) and ALI(automatic location identifier). This information is automatically displayed on the dispatchers computer screen at the time the emergency call is answered at the dispatch center. The caller is required to only dial 3 numbers 9-1-1 to be connected to the PSAP (public safety answering point). 9-1-1 is a nationally known emergency notification number.
What does the "E" stand for?
Enhanced- this means the dispatcher gets address information as well as phone number information when you dial 9-1-1.
Why does a road have to have a name?
The name assigns a specific name to a specific road which is used to identify your general location in the county. Your house number on that named road identifies your specific location on that road. Many times a caller is unable to give directions to their home or is unable to remember their road number in time of emergency.
How are addresses assigned?
The new address meets the National Emergency Number Association (NENA) standards. Addresses are assigned every 5.28 feet to coincide with 5,280 feet in a mile. You are assigned a house number and street name.
Will I still be able to get mail at my post office box?
Yes, if you choose to keep your post office box for your mailing address that is ok. You will have a new 9-1-1 address for you house, and you will still be required to post your house number on your house.
Will I have to put my new address on my mailbox?
Yes, the postal service needs to be able to find your mailbox.
Will I have to put my new address on my house?
Yes, you will be required to put your house number on your house. By posting your number on your house it makes it
easier for emergency responders to find you. In addition it assists various delivery services locate you to provide
goods and services that you may have ordered.
You can't see my house from the road, how will responders find me?
You will still be required to put your house number on your house and post your house number at the end of the driveway.
When will my address change?
Changes to addresses have been made. If you have not received your new 9-1-1 address contact the addressing
office at 276-386-7220.
What is the number for 9-1-1?
9-1-1
Who answers the calls at 9-1-1?
The 9-1-1 phone system will connect you to the Scott County Emergency Communications Center. An Emergency
Communications Specialist will answer your call. Answer all the questions asked of you and stay on the line
until the Emergency Communications Specialist tells you to hang up.
Will we have improved rescue/fire/police response when 9-1-1 goes into effect?
Rescue/fire/police services are the responsibility of the responding agencies.
Dialing 9-1-1 expedites the answering of the call and provides mapping to locate the emergency.
When can I start dialing 9-1-1?
The 9-1-1 number is operational from landline phones at this time. Scott County 9-1-1 is a fully Enhanced 9-1-1 Center.
I dialed 9-1-1 from my cell phone, but didn't get Scott County, why is that?
Your cell phone may have hit a tower that is not routed to Scott County Emergency Communications Center.
You need to identify your location to the Public Safety Answering Point (PSAP) that you reached.
The PSAP will attempt to route you to the correct PSAP.
I need to talk to someone, but it is not an emergency, who do I call?
386-9111 is the non-emergency number that you may use for non-emergency situations. The 9-1-1 number is only
to be used to summons help during an emergency situation.
Who can I call if I have a question?
If you have a question regarding your address please contact the addressing department at 276-386-7220.
I am moving to Scott County, who do I contact to find out what my address is?
Scott County E9-1-1 is the addressing agent for the entire county including the towns of Clinchport, Duffield,
Dungannon, Gate City, Nickelsville and Weber City. You will need to visit the office to obtain your address.
The address application may be downloaded. View the Addressing form
I am building a house in Scott County, how do I get an address so that I can
have my power turned on?
If you are building a new home or setting up a new trailer or doublewide home in Scott County you will need to complete
the building permit process (Building Permit information). You will also need the driveway
location roughed in so that the mapping will accurately reflect it's location. When the footers have been approved E9-1-1
staff will visit the site and GPS the footers and driveway.
I live in an apartment complex; will I still have a street address and
apartment number?
Yes, apartment complexes will be addressed with a structure number, street name and unit number.
Will I use my 9-1-1 address to receive mail?
If you do not choose to receive mail at a post office box then you will use your 9-1-1 address as your mailing address.